Frequently Asked Questions

How do I calculate how much wallcovering I need?

The approximate number of yards needed depends on the width of the material. Use our online wallcovering calculator to determine approximate yardage. We always recommend at least a 10% waste factor to account for waste caused by trimming and pattern repeats. Exact yardage amounts should always be field verified by a wallcovering installation professional.

What is the lead time for wallcovering and fabric orders?

Lead times vary greatly across products and is highly dependent on stock availability. D.L.Couch does stock many items. Please contact Customer Service for stock checks and estimated ship dates. All materials shipped are FOB: Point of Origin.

What is a cut charge?

Cut charges are charges that are assessed, per yard based on yards ordered, when less than a full bolt of material is ordered. Bolt sizes and cut charge conditions vary across products. See price sheet for details.

I’m having an installation issue – what do I do?

Always check manufacturer’s instructions prior to beginning. Installation instructions vary across products. After three panels have been hung on the wall surface, in accordance with manufacturer’s instructions, and all excess paste removed, examine the installed panels.  If you notice any problems with the material or color, stop the installation immediately and contact D.L.Couch.

How many yards is a bolt of wallcovering?

This just depends on the product. Most vinyl wallcoverings come in 30 linear yard bolts. Specialty wallcovering has a wide range of bolt/roll sizes. Reference the product's pattern detail page to determine the bolt size of a specific product.

What is the minimum to do a custom woven upholstery?

Typically it is a one-piece minimum. Depending on the weaving process, dyeing process, and finishing process, it could be a two-piece minimum.

Can I change the finish on a woven upholstery?

It varies. Depending on the finish you choose to add or eliminate, additional testing may be required and minimums may apply.

Are D.L. Couch upholstery products suitable for high traffic environments?

Yes. All D.L. Couch upholstery products meet or exceed the Association for Contract Textiles (ACT) minimums set forth for commercial environments. All items are marked with the ACT icons to easily identify those products which meet minimums for Flammability, Physical Properties, Colorfastness, and Abrasion.

Where do I find cleaning instructions for D.L. Couch upholstery products?

Cleaning codes are found on tip cards and samples of each individual product. Each cleaning code aligns with the appropriate type of cleaner that can be used. Find the cleaning code information here. 

What is ACT?

ACT is the acronym for Association for Contract Textiles, which is a not-for-profit trade organization made up primarily of the companies that supply fabric to the contract interior design community. These companies are called fabric wholesalers.

What are the ACT Voluntary Textile Performance Guidelines?

In order to make fabric specification easier, ACT member companies adopted a body of popular tests that measure important performance criteria for fabrics in the contract interiors market. The results of these specific tests are represented by graphic symbols, which are used on ACT-member companies' fabric samples to indicate that the specific fabric performs to contract standards for its recommended application. The Guidelines are a selection of the numerous tests for fabric performance that have been established (and are periodically reviewed) by standards organizations, such as ASTM (American Society for Testing and Materials: www.astm.org) and AATCC (American Association of Textile Chemists and Colorist: www.aatcc.org).

What is a COM?

A "COM" is any fabric chosen by a designer/specifier from a source outside the furniture manufacturer and is the acronym for "customer's own material" (fabric). Furniture manufacturers offer limited choices of fabric to be used on their furniture and many designers prefer to select from the far broader choices that are offered by fabric companies. Selecting COM upholstery fabric on furniture provides designers an opportunity to marry beauty, creativity and choice in their interiors.

How do you measure for privacy curtains?

Privacy curtains are typically installed 12” above the floor. Height of ceiling - 12” = privacy curtain height.  We typically use 15% to account for the curtain fullness. So track width + 15% = curtain width.

What is an integral mesh privacy curtain?

Integral Mesh is the product of a patented process in which the curtain and mesh are constructed as a solid piece. This provides greater dimensional stability and a longer life cycle. Design and color are carried throughout the mesh providing a more sophisticated aesthetic.

What is the height of our privacy curtain mesh?

The integral mesh ranges in height from 20”-22” depending on curtain while the Jordan soft mesh is 20”. Per the NFPA 13 mesh requirement for privacy curtains, all privacy curtain mesh must be at least 70% open regardless of shape or size. The integral mesh is 74% open and the Jordan soft mesh is 76% open.

Why do privacy curtains have mesh?

All privacy curtains must have mesh if the curtain goes all the way to the ceiling (NFPA 13). Mesh at the top of the curtain allows increased airflow and lighting and also allows for the sprinklers to work effectively in the event of a fire.

What fire tests must privacy curtains pass?

NFPA 13 (mesh requirement) and NFPA 701

What are the laundering requirements for privacy curtains?

Care instructions for privacy curtains will vary by manufacturer but most privacy curtains are washable to 160 degrees F and tumble dried at 140 degrees F. Curtains should be hung or folded immediately after drying.

What kind of markers do you recommend for your products?

For both the vinyl and coating products, we recommend using Expo Low Odor markers. Expo Low Odor markers have gone thru revisions over the past years to make them more easily erasable.  Although both the Expo Bold and Expo Low Odor markers may be available, we recommend the Low Odor for use with all of our dry erase systems. These markers may be purchased through D.L.Couch.

What is the best way to erase dry erase marker?

The most important factor in removing dry erase markings from any of our coatings/vinyl is the type of eraser used.  Microfiber erasers (available through D.L.Couch) or microfiber cloths will easily remove all markings from Expo Low Odor dry erase markers.

How do i prevent my dry erase product from "ghosting"?

Ghosting refers to those faint marks, or stains, left on your dry erase surface after erasing the notes that you left for a long time. The regular use of the Expo Spray Cleaner, regardless of system used, will reduce ghosting better than a microfiber cloth/pad alone.

How do I prepare my wall for the dry erase coating?

Wall preparation variers depending on the type of wall you are covering. Reference the products specfication document and application instructions for details on exactly how to prepare your wall. 

How long should the WriteErase cure before using?

 Surface shall be cured in five days. After curing for five days, wipe the surface with surface conditioner then buff with a clean cloth.

What is the coverage rate for the WriteErase product?

The WriteErase Clear and WriteErase White have different coverage rates for each kit size. See the product detail page for coverage rates of individual products.

What is the lead time for digital wallcovering.

Typically, the lead time for strike-offs and color charts is 5-7 business days. Mural production typically runs 10-14 business days. Project size and substrates selected can have implications on timeline.

Can coatings be applied to digital murals in order to make them more durable?

Yes. We offer a topcoat that provides protection against UV light, scratching, harsh cleaners, and graffiti and vandalism.

Can D.L.Couch assist with artwork creation?

Yes. D.L.Couch has a team of graphic designers that work only on digital projects. Whether you are new to digital or have artwork files ready for print, they can help guide you through the process.

What is a bleed?


A bleed is the extra amount of image that is printed beyond the intended shown image. Panels are overlapped and double cut. A little extra image needs to be repeated on the edges of each panel in order to match. One of the most important reasons for a bleed is because walls, floors, and ceilings are rarely perfectly square. The bleed at the top and bottom of each panel allows installers the ability to compensate for these discrepancies.
 

Can any image be turned into a wall mural?

No. We always recommend high resolution images (300+ppi is ideal). Success also depends on the size of the mural. A small hi-res image may still look pixelated in blown up 35 times its size. 
The other thing to take into consideration is viewing distances. The closer people will be to the mural the less pixelated the image must be.
 

What is a panel map?

A panel map is included with the mural at the time of shipment. The panel map tells the installer what panels go where. All panels my not be the same size depending on obstacles on the wall. Panels need to be organized and inspected by the installer prior to installation.
 

Will D.L.Couch do the measurements for my digital project?

No. Incorrect measurements can be the source of many problems with digital projects. D.L.Couch does not provide measuring services, nor will they be responsible for incorrect measurements. Murals should also not be printed based off drawings and blueprints alone. Measurements need be field verified by the site supervisor prior to ordering. Exact measurements are needed for a successful digital install.

How can I prevent scratching the mural during installation?

Wrapping a plastic sweep with a chamois, wetting the surface of the image while sweeping the sheet, and using a rubber roller are all options to avoid scratching the surface of an image.

Where can I find pricing?

Price lists can be obtained through Customer Service or your local sales representative. Some materials may be eligible for special pricing on projects with large quantities. For those projects, D.L.Couch will provide quote within 24 hours.

Why did I receive samples from Eykon or TRI-KES when I ordered through D.L.Couch’s website?

D.L.Couch’s territory extends from the Midwest up through the Northeast (with the exception of Philadelphia and NYC). If you are in an area outside of D.L.Couch’s territory, your account will be handled by one of our partners. All web-based sample requests outside of D.L. Couch territory will automatically be forwarded to appropriate partner. Click here to see territory map.

How do I place an order?

To order material contact Customer Service at 800.433.0790 or via email at [email protected]. Please have the product name, product number, quantities needed, ship-to information, job name and firm originating specification all available so that your order can be proceed quickly. Specification and job information are needed for job tracking and to ensure we are permitted to supply the product in your area. D.L.Couch accepts Visa or Mastercard. Credit Applications can be obtained through Customer Service.

How do I return product?

Most stock items in full uncut rolls in original factory wrapping are returnable within 30 days. Specific return policies may exist for specialty items. See price lists for details. Return orders are subject to a 35% restocking charge and return freight. Contact Customer Service for a Return Authorization. Returns over 1,000 LYDs are subject to review. Customs are non-returnable.

How can I be removed from the D.L.Couch email campaigns?

We periodically send new product announcements out to customers. You can be removed from future electronic product announcements by clicking the Unsubscribe link at the bottom of the email.

Wallcovering

How do I calculate how much wallcovering I need?

The approximate number of yards needed depends on the width of the material. Use our online wallcovering calculator to determine approximate yardage. We always recommend at least a 10% waste factor to account for waste caused by trimming and pattern repeats. Exact yardage amounts should always be field verified by a wallcovering installation professional.

What is the lead time for wallcovering and fabric orders?

Lead times vary greatly across products and is highly dependent on stock availability. D.L.Couch does stock many items. Please contact Customer Service for stock checks and estimated ship dates. All materials shipped are FOB: Point of Origin.

What is a cut charge?

Cut charges are charges that are assessed, per yard based on yards ordered, when less than a full bolt of material is ordered. Bolt sizes and cut charge conditions vary across products. See price sheet for details.

I’m having an installation issue – what do I do?

Always check manufacturer’s instructions prior to beginning. Installation instructions vary across products. After three panels have been hung on the wall surface, in accordance with manufacturer’s instructions, and all excess paste removed, examine the installed panels.  If you notice any problems with the material or color, stop the installation immediately and contact D.L.Couch.

How many yards is a bolt of wallcovering?

This just depends on the product. Most vinyl wallcoverings come in 30 linear yard bolts. Specialty wallcovering has a wide range of bolt/roll sizes. Reference the product's pattern detail page to determine the bolt size of a specific product.

Fabric

What is the minimum to do a custom woven upholstery?

Typically it is a one-piece minimum. Depending on the weaving process, dyeing process, and finishing process, it could be a two-piece minimum.

Can I change the finish on a woven upholstery?

It varies. Depending on the finish you choose to add or eliminate, additional testing may be required and minimums may apply.

Are D.L. Couch upholstery products suitable for high traffic environments?

Yes. All D.L. Couch upholstery products meet or exceed the Association for Contract Textiles (ACT) minimums set forth for commercial environments. All items are marked with the ACT icons to easily identify those products which meet minimums for Flammability, Physical Properties, Colorfastness, and Abrasion.

Where do I find cleaning instructions for D.L. Couch upholstery products?

Cleaning codes are found on tip cards and samples of each individual product. Each cleaning code aligns with the appropriate type of cleaner that can be used. Find the cleaning code information here. 

What is ACT?

ACT is the acronym for Association for Contract Textiles, which is a not-for-profit trade organization made up primarily of the companies that supply fabric to the contract interior design community. These companies are called fabric wholesalers.

What are the ACT Voluntary Textile Performance Guidelines?

In order to make fabric specification easier, ACT member companies adopted a body of popular tests that measure important performance criteria for fabrics in the contract interiors market. The results of these specific tests are represented by graphic symbols, which are used on ACT-member companies' fabric samples to indicate that the specific fabric performs to contract standards for its recommended application. The Guidelines are a selection of the numerous tests for fabric performance that have been established (and are periodically reviewed) by standards organizations, such as ASTM (American Society for Testing and Materials: www.astm.org) and AATCC (American Association of Textile Chemists and Colorist: www.aatcc.org).

What is a COM?

A "COM" is any fabric chosen by a designer/specifier from a source outside the furniture manufacturer and is the acronym for "customer's own material" (fabric). Furniture manufacturers offer limited choices of fabric to be used on their furniture and many designers prefer to select from the far broader choices that are offered by fabric companies. Selecting COM upholstery fabric on furniture provides designers an opportunity to marry beauty, creativity and choice in their interiors.

Privacy Curtains

How do you measure for privacy curtains?

Privacy curtains are typically installed 12” above the floor. Height of ceiling - 12” = privacy curtain height.  We typically use 15% to account for the curtain fullness. So track width + 15% = curtain width.

What is an integral mesh privacy curtain?

Integral Mesh is the product of a patented process in which the curtain and mesh are constructed as a solid piece. This provides greater dimensional stability and a longer life cycle. Design and color are carried throughout the mesh providing a more sophisticated aesthetic.

What is the height of our privacy curtain mesh?

The integral mesh ranges in height from 20”-22” depending on curtain while the Jordan soft mesh is 20”. Per the NFPA 13 mesh requirement for privacy curtains, all privacy curtain mesh must be at least 70% open regardless of shape or size. The integral mesh is 74% open and the Jordan soft mesh is 76% open.

Why do privacy curtains have mesh?

All privacy curtains must have mesh if the curtain goes all the way to the ceiling (NFPA 13). Mesh at the top of the curtain allows increased airflow and lighting and also allows for the sprinklers to work effectively in the event of a fire.

What fire tests must privacy curtains pass?

NFPA 13 (mesh requirement) and NFPA 701

What are the laundering requirements for privacy curtains?

Care instructions for privacy curtains will vary by manufacturer but most privacy curtains are washable to 160 degrees F and tumble dried at 140 degrees F. Curtains should be hung or folded immediately after drying.

Dry Erase

What kind of markers do you recommend for your products?

For both the vinyl and coating products, we recommend using Expo Low Odor markers. Expo Low Odor markers have gone thru revisions over the past years to make them more easily erasable.  Although both the Expo Bold and Expo Low Odor markers may be available, we recommend the Low Odor for use with all of our dry erase systems. These markers may be purchased through D.L.Couch.

What is the best way to erase dry erase marker?

The most important factor in removing dry erase markings from any of our coatings/vinyl is the type of eraser used.  Microfiber erasers (available through D.L.Couch) or microfiber cloths will easily remove all markings from Expo Low Odor dry erase markers.

How do i prevent my dry erase product from "ghosting"?

Ghosting refers to those faint marks, or stains, left on your dry erase surface after erasing the notes that you left for a long time. The regular use of the Expo Spray Cleaner, regardless of system used, will reduce ghosting better than a microfiber cloth/pad alone.

How do I prepare my wall for the dry erase coating?

Wall preparation variers depending on the type of wall you are covering. Reference the products specfication document and application instructions for details on exactly how to prepare your wall. 

How long should the WriteErase cure before using?

 Surface shall be cured in five days. After curing for five days, wipe the surface with surface conditioner then buff with a clean cloth.

What is the coverage rate for the WriteErase product?

The WriteErase Clear and WriteErase White have different coverage rates for each kit size. See the product detail page for coverage rates of individual products.

Digital Imaginarium

What is the lead time for digital wallcovering.

Typically, the lead time for strike-offs and color charts is 5-7 business days. Mural production typically runs 10-14 business days. Project size and substrates selected can have implications on timeline.

Can coatings be applied to digital murals in order to make them more durable?

Yes. We offer a topcoat that provides protection against UV light, scratching, harsh cleaners, and graffiti and vandalism.

Can D.L.Couch assist with artwork creation?

Yes. D.L.Couch has a team of graphic designers that work only on digital projects. Whether you are new to digital or have artwork files ready for print, they can help guide you through the process.

What is a bleed?


A bleed is the extra amount of image that is printed beyond the intended shown image. Panels are overlapped and double cut. A little extra image needs to be repeated on the edges of each panel in order to match. One of the most important reasons for a bleed is because walls, floors, and ceilings are rarely perfectly square. The bleed at the top and bottom of each panel allows installers the ability to compensate for these discrepancies.
 

Can any image be turned into a wall mural?

No. We always recommend high resolution images (300+ppi is ideal). Success also depends on the size of the mural. A small hi-res image may still look pixelated in blown up 35 times its size. 
The other thing to take into consideration is viewing distances. The closer people will be to the mural the less pixelated the image must be.
 

What is a panel map?

A panel map is included with the mural at the time of shipment. The panel map tells the installer what panels go where. All panels my not be the same size depending on obstacles on the wall. Panels need to be organized and inspected by the installer prior to installation.
 

Will D.L.Couch do the measurements for my digital project?

No. Incorrect measurements can be the source of many problems with digital projects. D.L.Couch does not provide measuring services, nor will they be responsible for incorrect measurements. Murals should also not be printed based off drawings and blueprints alone. Measurements need be field verified by the site supervisor prior to ordering. Exact measurements are needed for a successful digital install.

How can I prevent scratching the mural during installation?

Wrapping a plastic sweep with a chamois, wetting the surface of the image while sweeping the sheet, and using a rubber roller are all options to avoid scratching the surface of an image.

General FAQs

Where can I find pricing?

Price lists can be obtained through Customer Service or your local sales representative. Some materials may be eligible for special pricing on projects with large quantities. For those projects, D.L.Couch will provide quote within 24 hours.

Why did I receive samples from Eykon or TRI-KES when I ordered through D.L.Couch’s website?

D.L.Couch’s territory extends from the Midwest up through the Northeast (with the exception of Philadelphia and NYC). If you are in an area outside of D.L.Couch’s territory, your account will be handled by one of our partners. All web-based sample requests outside of D.L. Couch territory will automatically be forwarded to appropriate partner. Click here to see territory map.

How do I place an order?

To order material contact Customer Service at 800.433.0790 or via email at [email protected]. Please have the product name, product number, quantities needed, ship-to information, job name and firm originating specification all available so that your order can be proceed quickly. Specification and job information are needed for job tracking and to ensure we are permitted to supply the product in your area. D.L.Couch accepts Visa or Mastercard. Credit Applications can be obtained through Customer Service.

How do I return product?

Most stock items in full uncut rolls in original factory wrapping are returnable within 30 days. Specific return policies may exist for specialty items. See price lists for details. Return orders are subject to a 35% restocking charge and return freight. Contact Customer Service for a Return Authorization. Returns over 1,000 LYDs are subject to review. Customs are non-returnable.

How can I be removed from the D.L.Couch email campaigns?

We periodically send new product announcements out to customers. You can be removed from future electronic product announcements by clicking the Unsubscribe link at the bottom of the email.